Client Care
Placing an
Order: Add the items you'd like to order in the shopping cart
and proceed to our secure server. Our system takes Visa, Master Card or
Discover cards.
Direct Mail:
You have the option of mailing in your
order with a check. Simply fill in all the necessary information at check-out
but instead of entering credit card information, print out the order
and mail it to us together with your check and we'll be pleased to e-mail you a
confirmation when we receive it.
Please mail it to:
Renaud Naturals
P.O. Box 7602
Loveland, CO 80537
Shipping &
Handling: Renaud Naturals offers a number of shipping options. You
will be asked which method you prefer, at check-out. Most of our products
are made fresh to order and are typically shipped within 2 business days.
Important: Shipping Charges are an estimate and
may be adjusted up or down once
your order is processed.
Foreign Orders:
Shipping costs are for US orders only. Upon
receiving foreign orders, we will contact you by e-mail to advise you of
any additional shipping charges.
Gift Packaging:
Renaud Naturals has created a number of gift items and we will be pleased to
include a card with your sentiment. Please leave your message when prompted at check-out.
Samples: In order to
keep costs down for our customers, Renaud Naturals is unable to send free samples
to clients who are not placing an order. However, we do include free samples
with every paid order. If you would like a specific sample, please leave a
message in the Comments Section at Checkout.
Sales Tax: Renaud
Naturals is required to collect sales tax on orders shipping in the state
of Colorado. If your order is being shipped to our home state of Colorado, the
sales tax will be automatically calculated at check-out.
Returns: Please shop
carefully. Our products are natural and organic. Because the integrity of
our products may be jeopardized, it is not possible for us to take
returns of any of our products.
